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Terms and Conditions of Sale

Prescription medication

Please enquire about our FREE prescription medicine dispense and delivery Service available to registered Hibiscus Day and Night Pharmacy patients. Registered patient may log-in on the website to access the prescription medication app for ordering and arranging free delivery of their prescribed medicines.

 

Shopping and Ordering

Thank you for visiting Hibiscus Day and Night Pharmacy on-line. We offer a secure shopping experience which we trust you will enjoy.

We care about the privacy, health and wellbeing of our patients and do not collect store or share private information other than for inhouse and need to know purposes such as processing and delivering your order.

Browse the pages of product you are interested in click the “Add to Cart” button. Once you are done shopping, click on Checkout and select Pay-Pal or another convenient payment option you prefer.

If you like some help to find the right product or just need a bit of advice, please can call us on 08 8945 5955 to have a chat with one of our friendly staff or email us at eshop@hibiscuspharmacy.com.au.

 

 

General Conditions for Hibiscus Day and Night Pharmacy online shopping

  1. By using this website, you confirm you have read, you understand, and you accept our terms and conditions below.
  2. Hibiscus Day and Night Pharmacy has an obligation to NOT supply medicine in situations which in our opinion may be unsafe, excessive, or unnecessary, especially when the product is known to have abuse potential

 

Terms & Conditions of sale

  1. Order confirmation, despatch
    1. Email confirmation of order placement is generated automatically. We endeavour to confirm promptly by email, order acceptance and details of despatch.
    2. If we can only despatch part of your order for any reason, as set out in our email confirming order acceptance and despatch details, you may:
      1.  accept a later delivery for the balance of your order or
      2. cancel the order balance for a refund to the value of the goods not despatched.
  2. Delivery
    1. We offer a ‘free of charge’ click and collect service at ordinary business hours.
    2. Postage is $20 for anywhere in Australia
    3. Delivery is as per ordinary standard for postal delivery to the address provided.
       
  3. Cancellation of orders
    1. Other than as specified above, we generally are unable to accept cancellations, however,
    2. In the event you request a cancellation of order, we will do our best, but without guarantee or obligation, to try and abort despatch of your order, and if we succeed, refund your payment.
       
  4. Warranty returns of goods.
    1. Any product which is faulty, damaged, or expired at the time of delivery qualifies under Australian consumer law for a full refund, including the cost of shipping. Should this happen, phone us on [08 8945 5955] or email us on eshop@hibiscuspharmacy.com.au. to tell us what product(s) are faulty, damaged, or have expired, so that we can make arrangements for replacement or refunds
       
    2. If you suspect your product has been damaged during delivery, then:
      1.  on delivery, tell the courier you think the parcel is damaged and do not sign paperwork.
      2. take a picture of the parcel, showing the suspected damage
      3. phone us on [08 8945 5955] and tell us what product(s) are faulty, damaged, or expired so we can make arrangements for replacement or refunds.
         
  5. Non warrantee returns & exchange
    1. Non-returnable goods
      1. If goods are non-returnable, the product description on the website says so. Such goods cannot be returned unless Clause 4, Warrantee Return applies.
    2. Change of mind returns
      If you have changed your mind, please email on eshop@hibiscuspharmacy.com.au us within 14 days of purchase to inform us, so we can arrange for a store credit on receipt of the returned goods.
    3. Refunds or credits are not available for:
      1. Goods as per clause 5. A; above.
      2. Goods supplied in manufacturer’s packaging, box, bottle or DAA which has been opened.
      3. Goods that have been soiled, used, or are non-merchandisable for any other reason.
         
  6. Exclusion

These Terms & Conditions of sale do not apply to prescription medicine ordered by registered patients using the website to access the prescription medication app for ordering and arranging free delivery of their prescribed medicines.

 

 

 

 

 

 

Event correspondence.
The messaging to be conveyed by correspondence associated with an event is discussed below. We will produce draft copies for these documents.

 

About order confirmation 1a
The auto generated document is a standard acknowledgement detailing the order which has been placed. It clarifies that the acknowledgement is NOT an order acceptance.
 

About order despatch 1b

There is a range of scenarios. For each scenario there will be a standard document. Generation of the document is managed by the despatch procedure followed by the responsible Hibiscus ‘logistics officer’


Scenario 1 - The order is completed and despatched.
The document confirms the order was despatched on date, relevant tracking details and expected delivery period.
 

Scenario 2 – The order can be only partly completed.
The document confirms details of outage and expected availabilities ‘of out of stock’ items.
and that the order will be completed as a split delivery, unless the customer requests, within 7 days, to

    1. Accept delivery of available items, and refund for balance of original order.
    2. Cancellation of entire order.